The official Facebook page of “Raffy Tulfo in Action” has called out business tycoon and PAL owner Lucio Tan himself to address complaints regarding the demeanor of a service crew member of the the country’s first four-star airline, Philippine Airlines.
According to the post, the incident happened last Wednesday, March 28. Flight number PR 2053 from Manila to Caticlan was originally scheduled to leave at 3:15 p.m. on the same day. However, the passengers of the said flight were informed that there would be a delay in their schedule because the plane was waiting for other passengers to board, who were apparently flying in from Hong Kong. The original passengers have been in the plane for half an hour already.
The delay caused some to complain, including one foreigner. This was when a member of PAL’s ground crew went into the plane to address the growing unrest. A flight attendant informed him of the situation and told him that people are starting to express their dissatisfaction.
Instead of appeasing the flight’s passengers, however, the said ground crew member abrasively asked, “SINO?!”
He then proceeded to confront the foreigner who had complained earlier and rudely told him that it was the management’s decision to delay their flight. The post described the ground crew member’s behavior as “á la Pontio Pilato”.
Frustrated, the foreigner then asked for the PAL employee’s name. The latter responded by shoving his identification card into the former’s face, as if saying he was not scared to be reported.
The “Raffy Tulfo in Action” page asked that should Mr. Tan come across its post, he should include handling such situations in the training manual of its airline’s crew. Furthermore, it was suggested that the pilot himself be the one to make such important announcements as the passengers would feel more comfortable with his authority.
The post also recommended that in case of delays, it would help if snacks and drinks were served to help pacify the waiting passengers.
Netizens weighed in on the issue by sharing their own experiences with the airline:
What can you say about this post by “Raffy Tulfo in Action” calling on Philippine Airlines to improve its service crew training? Have you had similar experiences before? Comment away!