We have witnessed how the internet revolutionized business process and retailing. From actual mall shopping, people are migrating to online shopping platforms such as LAZADA, Zalora, and Shopee, to name a few, wherein customers can easily browse and select products of their choice without moving physically. However, this hassle-free shopping has its own risks, as these platforms also serve as avenues for scammers wherein they could perform their tricks and schemes.
Recently, we saw a Facebook netizen who became a victim of an online shopping fraud. Lou Jose, a Facebook netizen and LAZADA user, detailed her shopping experience in the said platform to alert the public to online fraud sellers.
Lou said that she ordered a television unit and paid the item using her debit card. When the item was shipped, she was surprised not to see her television, but a mere USB cord and a letter indicating that her purchased appliance was already out of stock.
“Nagorder po ako sa Lazada ng Smart TV 32 inches Ship from Overseas Direct from China.. Ung payment tru debit Card. Dahil hindi pwede ang COD. tiwala naman ako sa lazada kaya nagorder ako at binayad ko tru debit Card. Bukod sa matagal Ang delivery, pagkadeliver ng item sa bahay. Sobreng maliit lang nareceive ko. Hinahanap ko sa nagdeliver ung TV. wala daw. Pagkabukas ko sa Sobre Isang USB cord lang ang laman at may Ksamang letter ng seller.”
The victim also extended her plight to the company itself, but to her dismay, the online shopping platform is not yet responding to her case.
“Nagrequest ako ng refund sa lazada dahil hindi naman diniliver ang order ko. pero ang lazada walang aksyon na ginagawa. Sana ireview ng lazada ang mga seller niya. dahil nakakasira sa company niyo ito. Malaking abala at sobramg stress ako sa pangyayari ito. Hindi ako titigil hanggat di ko narerefund ung pinaghirapan kong ipunin.”
Netizens dropped their personal experiences in the online platform, as well as suggestions to the victim in the comments section of the post.
What are your thoughts on this story? Have you ever experienced falling into the trap of a fraud online seller in the same online shopping platform? Don’t forget to drop your thoughts in the comments section below!