Have you heard of that incident with a man literally being dragged bloody and bruised off a United Airlines flight because he didn’t want to give up his seat? How about the incident from the same airline where a dog was forced inside an overhead luggage bin and died due to a lack of air? Or the time when American Airlines seized a stroller from a mother violently? All airlines have their fair share of passenger horror stories, and Philippine Airlines is definitely not missing out on that party.
An entrepreneur and a well known social media influencer, Henry Wang, wrote a long post on Facebook alleging that he was recently a victim of the rude behavior of a few members of the Philippine Airlines staff. Wang booked a flight from Manila to San Francisco with PAL on April 9. He came to the airport early to make a few arrangements with the airline because he needed to book an earlier flight citing a medical emergency. Rey Gara, the general manager came to his aid and helped him with all the changes. Wang, who was suffering from a slipped disc, asked to be seated in a row with more legroom and was willing to pay any extra fees. He claims he was only charged the US $200 (around PHP 10,000) rebooking fee. When he was already seated in the plane, an airline crew member asked to check his boarding pass.
The airline staff asked Henry Wang if he was seated in the right place and Wang answered “yes.” The staff then asked Wang to show his receipt and spoke loudly, accusing Wang of not paying for his seat, causing a commotion with all the other passengers. The staff then called for other airline personnel to come over and help him remove Wang from his seat. Threats were being thrown around when Wang refused to get up from the seat that he paid for. Wang then asked the staff to call the general manager, but due to bad cell reception, nobody got a clear confirmation. The staff claims that the reason why they wanted Wang to switch seats was that a couple wanted to sit together in front. Wang, facing humiliation due to the staff’s harassment gave in and moved to a seat farther back. In addition, when he got to his seat, he saw that it was stained with menstrual blood from one of the other passengers. Later during the flight, Wang went up to the couple to take pictures of their boarding passes. Luckily, the couple agreed.
My vision is now shattered and I do not want to make this go viral or report this to American consumer right attorneys. Looking back I wish I would have just let them throw me out or drag me out of the seat I rightfully paid for. I will not back down and I will exhaust every resource and every person I know to fight for this injustice.
Read his entire post below:
Talk about a bad experience. Have you had a similar experience with any other airline company? If you were in Henry Wang’s shoes what would you do? Share your thoughts, opinions and experiences with us and other netizens in the comments section below! Share this post to raise awareness.